Terms of Service

1. Definitions

"TrenT Fly" or "Platform": AI-powered travel assistant service, accessible at apptrent.com.br and via WhatsApp, operated by TrenT Fly Tecnologia.
"User": individual or legal entity that registers and uses the Platform services.
"Service": all functionalities offered by the Platform, including flight search, travel itinerary creation, price alerts, and WhatsApp concierge.
"Subscription": paid access plan contracted by the User.
"Content": text, images, data, itineraries, search results, and any information generated or made available by the Platform.

2. Description of Service

TrenT Fly is an AI-powered travel assistant that offers Users:

Smart flight search: search and comparison of airfares from multiple sources, with transparent price presentation.
Personalized itineraries: travel itinerary creation with destination, restaurant, attraction, and activity suggestions, adapted to User preferences.
Price alerts: continuous airfare monitoring, with automatic notifications when prices reach User-defined thresholds.
WhatsApp concierge: personalized AI assistance via WhatsApp for searches, queries, and trip planning.
Web access: browser-based interface for searches, results viewing, and preference management.

TrenT Fly acts as an information intermediary. We are not a travel agency, airline, or tour operator. Ticket purchases are made directly on airline websites or indicated booking platforms (OTAs).

3. Account and Registration

To access TrenT Fly services, the User must create an account providing truthful, complete, and up-to-date information. The User is responsible for:

Maintaining the confidentiality of login credentials (email and password).
All activities performed on their account.
Immediately notifying TrenT Fly of any unauthorized use of their account.
Keeping registration data up to date.

4. Subscription Plans

Monthly Plan: R$ 29.00/month, with recurring monthly billing.
Annual Plan: R$ 19.00/month (equivalent to R$ 228.00/year), with recurring annual billing.

Payments are processed through secure payment platforms (Stripe and/or Mercado Pago). Prices may be updated with 30 days prior notice.

The subscription is personal and non-transferable. Access is granted to the account holder and may not be shared with third parties.

5. User Responsibilities

By using TrenT Fly, the User agrees to:

Use the Platform in compliance with applicable law and these Terms.
Not use the Platform for unlawful, fraudulent purposes or in violation of third-party rights.
Not attempt to access, extract, or copy Platform data through automated means (scraping, bots, crawlers) without express authorization.
Not reverse-engineer, decompile, or attempt to obtain the Platform source code.
Verify all flight information directly on airline websites before making any purchase.

6. Intellectual Property

All content available on the Platform, including but not limited to text, graphics, logos, icons, images, algorithms, software, and design, is the exclusive property of TrenT Fly or its licensors and is protected by Brazilian intellectual property law.

The "TrenT Fly" trademark, logo, and associated visual elements are registered trademarks and may not be used without express authorization.

7. Limitation of Liability

TrenT Fly strives to provide accurate and up-to-date information, however:

Prices and availability: flight prices shown are informational and may vary at the time of purchase. TrenT Fly does not guarantee the availability of fares or seats.
AI-generated content: itineraries, suggestions, and recommendations are generated by artificial intelligence and may contain inaccuracies. The User should verify all information before making decisions.
Third-party services: TrenT Fly is not responsible for transactions made on airline websites or booking platforms.
Interruptions: we do not guarantee that the Service will be available uninterruptedly or error-free.

In no event shall TrenT Fly's total liability to the User exceed the amount actually paid by the User in the 12 months preceding the event giving rise to the claim.

8. Cancellation and Refund

Effect of cancellation: access to premium features remains active until the end of the paid period.
Right of withdrawal: in compliance with the Brazilian Consumer Defense Code (art. 49), the User may request a full refund within 7 days of contracting.
Proportional refund: after the withdrawal period, there is no proportional refund for unused periods, except in exceptional situations evaluated on a case-by-case basis.

9. Changes to Terms

TrenT Fly reserves the right to modify these Terms at any time. Changes take effect upon publication on the Platform. Users will be notified of significant changes by email or Platform notification.

Continued use of the Service after publication of changes constitutes acceptance of the new terms.

10. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the Federative Republic of Brazil. The courts of the State of Sao Paulo, Brazil, shall have jurisdiction over any disputes arising from these Terms, without prejudice to any other jurisdiction provided by applicable consumer protection legislation.

11. Contact

If you have questions about these Terms, contact us:

Email: [email protected]
Website: apptrent.com.br